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I just wanted to reach out to thank you for coming out yesterday. I had two other companies come out. One was out on Tuesday and the other was out this morning. Both of them will be quoting me as well. The representatives from each company were good knowledgeable guys and each seemed confident that they could help me out however, neither of them did what you did. You entered the situation from my perspective and took the time to explain to me how you (the professional) would handle the situation if you were in my shoes. You did not take the opportunity to make a sale on a new High efficiency boiler to a guy that knows very little about this area. You used the opportunity to inform me of all options. You have gained a life long customer and someone that will be recommending you to others when ever possible. I look forward to working with you on the repair and maintenance of my boiler and water heater.
Thanks again
Tom S.

He was very professional and the service was excellent. I would recommend.
Sarah, Concord, MA

Helped me out of a jam within an hour of speaking to the owner. Couldn’t be happier with the service!
Justin in Bedford, MA

Gordon is a fantastic problem solver and expert HVAC business man. He is honest, competent, fair, and kind! He stays with the job until it is complete. Before initiating work, he describes the job in layman’s terms. He offers a full array of services. I cannot say enough about his skills and how he goes about his business.
Mara Briere

They did everything they said they would due in the agreed upon time frame. Great communication and was very satisfied with their quick response and professionalism.
Happy Customer from HomeAdvisor

Working with Gordon and his team was a pleasure. He was attentive to the details of our particular situation and had a number of good suggestions with options.
From a happy customer on

They are very professional, will hire them again!
Xianrong – Westford, MA

Thanks for a great job, Gordon! I thought it would take a lot longer and involve quite a bit of swearing!
Jakki H.

We were having a problem with our central HVAC and had spoken to a number of contractors who offered different solutions. Gordon came in on time and suggested a solution that took care of the problem. He was on schedule, very courteous and professional. His price was very reasonable – neither too high or low. I will definitely use him again and not hesitate to recommend him to my neighbors.
Joe S. – Westford, MA

They came on time. Really impressed by how quickly they fixed the problem. Good work.
Home Advisor – Westford, MA

They repiped my gas line and installed my new gas dryer. They were fast and left everything clean!
Michael M. from

Quick, quality work and came the same day!
Paul S. – Bedford, MA

5 Stars! Always shows on time and did what was promised.
Mary M. – Bedford, MA

5 Star Review on
Fast service, accurate quote.
Happy Customer in Chelmsford, MA

Just a quick e-mail to thank you for your prompt service. Have a Happy Thanksgiving!
Sincerely, John Giordanp

Responded quickly for an emergency loss of heat. Problem was simple and fixed quickly. Good knowledge of the system. Didn’t have a price until after the work was done, with a fixed price which worked out to feel pretty high for the amount of work done. All said though, for an emergency fix, totally worth getting the heat back on.

Patrick S. Westford, MA

Gordon is an experienced professional with a great attitude. He cleared a slow shower/tub drain.

Happy Customer –

Gordon – I apologize that I was not ready when you came this morning.
I came outside to pay you, but just as you were driving away. You were
like Santa Claus. Just as quickly as you came, you disappeared out of sight.

Well, I thought what you did today was out of sight, and I greatly appreciate it.
I thank you from the bottom of my heart (well, not quite the bottom perhaps),
but I thank you ever so much and feel indebted to you for your assistance today.

Your humble Client, Ken B.

Quick response, quality work, fair price. Have done business previously and Gordon Gauntlett is always reliable and provides quality work.

David P. – Westford, MA

Excellent service. Quick response. Very knowledgeable,. Would definitely use again and recommend to others!

Home Advisor Review – Trevor C. Westford, MA

Gordon responded very promptly. Made the right repairs. Although it might seem pricey for the time spent, considering the truck and over head and travel time, it was reasonable.

Home Advisor Review – Concord, MA

Service was prompt. Very knowledgeable and pleasant man. I would most definitely recommend My Dear Watson!

Reviewed by Laura C., Westford, MA

Gordon was hired to perform bi-annual maintenance on my central air and natural gas heater. He showed up on time and went right to work on both units. He did a much better job than the last firm we hired as evidenced by the pile of leaves and seeds he cleared from the AC. The unit required a recharge of freon as well. The heater is old but Gordon felt it was in fair enough condition, though I should be planning for its replacement in the next few years. Overall, great work.

Reviewed by Daniel M. , Westford, MA

Gordon provided immediate services in an emergency – frozen pipes – this winter. A true life saver! He’s professional, knowledgeable about what he’s doing. Gordon not only fixed the pipes, he helped fix radiant heating system that we did not even know that’s problem. Highly recommended!

Reviewed by Regina C. in Lexington, MA

Project: Install a Natural Gas or Propane Fired Boiler or Radiator Heating System

Comments: My Dear Watson plumbing presented the most clear and informative bid on my project to convert from oil to gas heat. The job was done exactly as described with complete expertise. the confidence they inspired was rewarded with a perfect job. Believe me, the word perfect is not too strong here. A better choice cannot be made.

Reviewed by Truman R. in Concord, MA

My Dear Watson Plumbing, Heating & Cooling

Would you recommend My Dear Watson Plumbing, Heating & Cooling to a friend or colleague? Yes

Describe Your Experience with My Dear Watson Plumbing, Heating & Cooling: Excellent experience in all aspects of interaction with this vendor. Very highly recommend.

Service Magic Review – Bedford MA

My Dear Watson Plumbing, Heating & Cooling

Would you recommend My Dear Watson Plumbing, Heating & Cooling to a friend or colleague? Yes

Describe Your Experience with My Dear Watson Plumbing, Heating & Cooling: He was a good guy. He found out what was wrong quickly. He knew what he was doing.

Service Magic Review – Lexington MA

My Dear Watson Plumbing, Heating & Cooling

Would you recommend My Dear Watson Plumbing, Heating & Cooling to a friend or colleague? Yes

Describe Your Experience with My Dear Watson Plumbing, Heating & Cooling: Quality work and thorough service. I could have gotten it cheaper, but I doubt with the attention Gordon gave to my project. You get what you pay for with contract work (you should at least). Recommend.

Service Magic Review – Concord MA

My Dear Watson Plumbing, Heating & Cooling

Would you recommend My Dear Watson Plumbing, Heating & Cooling to a friend or colleague? Yes

Describe Your Experience with My Dear Watson Plumbing, Heating & Cooling: Gordon is friendly, flexible, and professional. His prices are pretty much the same as the market. He gave us a 15% coupon which was nice. I would hire him again.

Service Magic Review – Carlisle MA

The following feedback for your services has been approved for public display:

Lead Date:2012-06-25 11:40:22
Lead From:Marty Schecter
Feedback Date:2012-07-01 11:50:26
Description of Work:Fix leaky shower door
Comments:Excellent work,,,,,,would highly reccomend
Punctuality:5 Review – Marty Schecter, Tyngsboro MA

Lead Date: 2012-04-09 07:29:52

Lead From:Jean Valentino

Description of Work: replaced two bathroom faucets and a kitchen garbage disposal. He is returning to do additional work

Punctuality:5 Review Jean Valentino, Bedford MA

Lead Date: 2011-12-28 09:30:03


Description of Work: replace thermostat

Comments: Was on time as quoted, In and out fast but price was more than what was quoted.

Punctuality:5 Review, Sandra Fraser North Chelmsford MA


Marty came to my home in a about one half hour, and fixed my air conditioner. I want to thank you for the fast and expert service you sent to me. I will be certain to tell other people about your company. Thanks again!

Faith Brooks, Westford MA, MA 01886